Swoop flight to New Brunswick flies back to Hamilton without stopping at destination

People who were on a Swoop Airlines plane are telling CHCH News of a flight to New Brunswick that ended up back where it started, leaving a lot of angry passengers.

First passengers got messages from the airline saying the flight was delayed. Then after taking off three hours later than scheduled, they flew to Moncton but didn’t land, the plane turned around and flew back to Hamilton.

Swoop sent out a series of notifications, first blaming “operational delays,” then saying it was “due to weather,” then “delayed due to customs and immigration,” even though Hamilton and Moncton are both in Canada.

A passenger on the Swoop flight Justin Forshaw says, “they then said there was going to be people at Hamilton to receive you, give you travel vouchers, transport to a hotel. There was nobody there.”

The passengers say when they got back to Hamilton airport they were abandoned. There was nobody from Swoop to help them.

Passengers say the flight attendants said there would be a new flight to Moncton within 24 hours but they still haven’t heard anything. Passengers CHCH News spoke with are doubtful about receiving refunds from Swoop.

CHCH News requested an on-camera interview with Swoop, and they responded with a statement saying the airline blames the cancellation on the weather. It doesn’t explain why passengers were given those other reasons for the delays and cancellations, or why there was no one to meet them at the airport. As for refunds, it says it’s “working through reimbursements.”