How the Rogers nationwide outage is affecting our area

Rogers has been hit with a widespread network outage that has left many businesses and customers with no mobile and internet service.

It is also causing problems for emergency calls, hospitals, Service Canada passport offices, Interac services, and more.

READ MORE: Rogers customers across Canada report network outages

Here is how the outage is impacting our area:

City of Hamilton

SERVICE NOTICE: The City of Hamilton is experiencing the following impacts due to the Rogers network outage:

— City of Hamilton (@cityofhamilton) July 8, 2022

• Customer Contact Centre not impacted, receiving high volume of calls
• Glanbrook Municipal Service Centre experiencing service disruptions
• DARTS experiencing major schedule disruptions
• Interac services at city facilities are not available
• On Street and Municipal car parking – Rogers customers are experiencing issues with paid parking via the Passport App. Drivers should utilize other available forms of payment

Niagara Region

• NRT OnDemand Service – limited number of vehicles on the road

Heads up #Niagara!

The ongoing Rogers Outage is affecting NRT OnDemand service by limiting the number of vehicles on the road. We're working to service all trips that were pre-booked for today.

Please be patient as today’s wait times are expected to be longer than usual.

— Niagara Region (@NiagaraRegion) July 8, 2022

City of Brantford 

• Several online City services have been impacted.

Please be advised that several online City services are impacted by the current Rogers Canada wide outage. We appreciate the public's patience as Rogers' teams work to resolve the issue. Thank you. https://t.co/wCJ6sL7PHQ

— City of Brantford (@CityofBrantford) July 8, 2022

Police Services

• Hamilton Police – Fully operational, Rogers network callers may have difficulty connecting

.@HamiltonPolice is aware that Rogers has technical difficulties. Residents will have trouble connecting.

Our 911 call center is FULLY operational, Rogers Network callers may have difficulty connecting. If your call connects, STAY on THE LINE. pic.twitter.com/CEShPzB8DZ

— Hamilton Police (@HamiltonPolice) July 8, 2022

• Niagara Regional Police – Fully operational, Rogers network callers may have difficulty connecting

We are aware that Rogers/Fido customers are experiencing network outages that may result in intermittent connectivity to our 911 Dispatch & are encouraged to use landlines or alternative carriers in the event of an emergency.

Our 911 services are fully operational & unaffected. pic.twitter.com/KiChA007I2

— NRPS (@NiagRegPolice) July 8, 2022

• Halton Police – Fully operational, Rogers cellular service callers will not be able to connect

We are aware of the Rogers network issue and would like to remind residents that they will not be able to reach 9-1-1 via Rogers cellular service. In the event of an emergency please use a land line or alternate service provider until Rogers rectifies the issue.

— Halton Police (@HaltonPolice) July 8, 2022

Hospitals and Health Centres

• Hamilton Health Sciences – Hospitals are mainly unaffected because they use Bell services. Those affected by the outage include staff and physicians who rely on Rogers’ cellular or internet providers, partner hospitals and other healthcare organizations. HHS is working with other hospitals and health-care partners to ensure continuity of care.

Our hospitals use Bell services and are mainly unaffected by the #rogersoutage. Unless you have received a call from your health-care team, your appointment is still on. 1/2https://t.co/J31kWPwCRx pic.twitter.com/wQ5Itd4qs0

— Hamilton Health Sciences (@HamHealthSci) July 8, 2022

• Niagara Health – Oncology patients with radiation appointments today will have them rescheduled. Any patients requiring emergency radiation treatment will be redirected to Hamilton Health Sciences. Patients with virtual appointments who are not able to connect will also have their appointment’s rescheduled. There are no impacts to patient care at this time.

1/3 Niagara Health is currently impacted by the Rogers cellular service disruption.

At this time, oncology patients with radiation therapy appointments scheduled for today are impacted and their appointments will be rescheduled at the earliest opportunity.

— NiagaraHealth (@niagarahealth) July 8, 2022

School Campuses

• McMaster University – Students may not be able to use MFA (multi-factor authentication), or campus login services

Rogers is currently experiencing a Canada wide outage.

An outage is impacting wireless, phone and home services. Rogers is working to restore this service.https://t.co/yaLr4AcRWH

This may impact your ability to use MFA (multi-factor authentication), or campus login services.

— University Technology Services (UTS) (@McMasterUTS) July 8, 2022

• Mohawk College – services impacted on campus

Service disruption on Mohawk College campuses – July 8, 2022 – Updated – 11 a.m.
A widespread outage of the Rogers telecommunications network is impacting services at Mohawk College. Thank you for your patience. Learn more: https://t.co/1gZTtGfgzJ

— Mohawk College News (@MohawkCollege) July 8, 2022

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Rogers has put out a statement on Twitter about the situation but have not provided a timeline of when the network outage will end.

On behalf of all of us at Rogers, we sincerely apologize to our customers, and we will continue to keep you updated as we have more information to share, including when we expect service to be back up. pic.twitter.com/JIjGRUzxe5

— RogersHelps (@RogersHelps) July 8, 2022

We will continue to update the list as more information becomes available.