Scotiabank says it has resolved a problem that caused some account holders not to receive their pay and other deposits Friday.
According to tracking website Downdetector, more than 4,000 users had reported having problems with Scotiabank’s services.
Customers had taken to social media to complain, with many saying their pay day deposits were not processing. Some were also having issues accessing the application on their devices.
Scotiabank told CHCH News in a statement it was experiencing a “technical issue,” impacting inbound payments.
“We are deeply sorry for the inconvenience the earlier technical issue has had on our clients, and sincerely appreciate their patience as we worked through this,” reads the statement.
The early afternoon update says customers should start to see their direct deposits and cheque deposits posted to their accounts.
Scotiabank says any fees incurred as a result of the issue will be reimbursed.
Hey everyone, if you were getting paid by direct deposit to @scotiabank you may want to check your account. My Anxiety level right now is a 11/10 pic.twitter.com/lyib8LeDch
— C S Laybourne (@MrMoonshine1974) July 26, 2024
